Better Returns Ltd – Privacy Statement
YOUR INFORMATION
This privacy statement sets out how we comply with UK and European Union data protection requirements.
Better Returns is committed to respecting your privacy. We have structured our website so that, in general, you can visit Better Returns on the web without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.
WHAT WE COLLECT
We may collect the following information:
- Company information, including contact, product, financial, billing and shipping information;
- Personal information, including name, telephone number, email address;
- We may also ask you for information regarding your professional or personal preferences and interests, contact preferences, demographics, and experiences with our products;
- Some pages use cookies, a data analysis technique.
HOW WE USE PERSONAL DATA
We use this information to operate our business activities effectively, understand your needs and provide you with a better service, and for the following reasons:
- Internal record keeping;
- Improve our products and services;
- Customer care procedures;
- Provide information about new products, special offers or other relevant information;
- Order fulfilment; and
- From time to time, for market research purposes.
We may use your personal information for the purposes set out in this statement.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.
YOUR CHOICES, IF YOU THINK WE HAVE INCORRECT INFORMATION, OR YOU WOULD LIKE DETAILS OF INFORMATION WE HOLD
You may choose or change at any time, how we use your data.
If you believe that any information, we are holding on you is incorrect or incomplete, please email or write as soon as possible. We will correct any information which was found to be incorrect promptly.
You may request details of personal information which we hold about you under previous and current data protection legislation and the General Data Protection Regulations (the GDPR). Requested information will be provided free of charge.
Please contact us by emailing support@betterreturns.co or by writing to:
Better Returns Ltd, Devonshire House, Aviary Court, Wade Road, Basingstoke, Hampshire, RG24 8PE, United Kingdom
SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
OTHER WEBSITES
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Those sites may not provide appropriate safeguards, or enforceable rights and effective legal remedies for you.
HOW WE USE COOKIES
A cookie is a piece of text which asks permission to be placed on your computer’s hard drive. Once you agree, your browser adds that text in a small file. A cookie helps analyse web traffic or lets you know when you visit a site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. For example, when you visit an electronic store, a cookie makes it easier to shop, by allowing you to place things into a shopping basket; the basket itself is not the cookie, the cookie is placed on your hard drive and keeps track of your basket versus others in use at the same time.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Denial of a traffic log cookie should not prevent you from using one of these sites.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. This practice is strictly in force. We know that people have concerns about cookies, but we believe that the benefit we both gain from their proper use is worthwhile. You may set your web to notify you of cookie placement requests or decline cookies completely. You can delete the files that contain cookies – those files are stored as part of your internet browser.